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2. Using the Platform

2.1 Eligibility

To use the Platform, including browsing tour packages, submitting reviews, or creating a profile, you must be at least 18 years of age or the legal age of majority in your jurisdiction. By using the Platform, you represent and warrant that you meet this requirement and have the legal capacity to enter into agreements with tour operators.

2.2 Customer Profile Creation

• You may create a profile on the Platform to enhance your experience, which includes providing basic personal details such as your name and contact number.
• We do not collect or require any identification proof (e.g., Aadhaar card, PAN card, or other IDs) for creating a customer profile.
• You are responsible for ensuring the accuracy of the information provided in your profile and keeping it updated. Providing false or misleading information may affect your ability to interact with tour operators or use Platform features effectively.
• Your profile information is subject to our Privacy Policy, outlined below, which details how we handle and protect your data.

2.3 Access and Use

• You may access goomenge.com to browse tour package posters, obtain contact details of registered tour operators, create a profile, and leave reviews for tour operators based on your experiences.
• The Platform, including features like the Goomakkad chatbot, profile creation, and the review system, is provided free of charge to customers for browsing, inquiry, profile management, and review purposes.
• You agree to use the Platform only for lawful purposes and in accordance with these Terms.

2.4 Goomakkad Chatbot

• Our chatbot, Goomakkad, is designed to assist you by answering questions and guiding you to relevant tour packages. However, Goomakkad is still in its learning phase and should be used only for reference purposes.
• You are advised not to take the information provided by Goomakkad too seriously, as it may not always be fully accurate or comprehensive. Always verify all details directly with the tour operator before making any decisions.
• The chatbot does not act as a booking agent or mediator, and any information it provides is for guidance only.

2.5 Customer Review System

• The Platform includes a review system where you can leave feedback about tour operators after interacting with or booking their services. Reviews may include ratings and comments about your experience, such as the quality of service, communication, or tour execution.
• By submitting a review, you agree to provide honest, accurate, and fair feedback. Reviews must not contain offensive, defamatory, misleading, or unlawful content, including personal attacks or false statements.
• We reserve the right to moderate reviews and remove any content that violates these Terms or is deemed inappropriate at our sole discretion.
• Reviews are intended to help other customers make informed decisions and do not reflect the opinions or endorsements of Goomenge.com.

3. Customer Responsibilities and Payment Precautions

3.1 Direct Interaction with Tour Operators

You acknowledge that all communications, negotiations, bookings, payments, and agreements related to tour packages are conducted directly with tour operators using the contact details provided in their tour posters.

You must contact tour operators using the phone number listed in the tour poster photos to ensure you are communicating with the correct party.

You are solely responsible for verifying the authenticity, reliability, and terms of service of the tour operator before entering into any agreement or making payments.

3.2 Thorough Verification of Tour Operators

We strongly advise you to exercise caution and thoroughly verify the tour operator before proceeding with any bookings or payments. This includes:

• Checking the tour operator’s credentials, such as their GST certificate, business registration, or other relevant documents.
• Reviewing their reputation through customer reviews on our Platform or external platforms, if available.
• If possible, visiting the tour operator’s office in person to confirm their legitimacy and discuss your requirements before making any commitments.

You must make payments to tour operators at your own risk after proper verification. Goomenge.com is not responsible for any issues arising from unverified or fraudulent tour operators.

3.3 Payment Caution

All payments for tour packages or related services are made directly to the tour operator, and Goomenge.com has no involvement in these transactions.

• Verify the tour operator’s identity and legitimacy before transferring any funds.
• Avoid sharing sensitive personal or financial information unless you are certain of the tour operator’s credibility.
• Use secure payment methods and retain proof of payment for your records.

Any financial loss, fraud, or disputes resulting from payments to tour operators are your sole responsibility, and Goomenge.com will not be liable for such issues.

3.4 Accuracy of Information

When creating a profile, contacting tour operators, interacting with the Platform (e.g., via the Goomakkad chatbot), or submitting reviews, you agree to provide accurate and truthful information. Providing false or misleading information may result in the inability to receive appropriate services from tour operators, issues with your profile, or the removal of your reviews.

3.5 Compliance with Laws

You agree to comply with all applicable laws and regulations in your jurisdiction when using the Platform, engaging with tour operators, creating a profile, or submitting reviews. This includes adhering to travel-related regulations, payment laws, and any other legal requirements applicable to your interactions.

4. Platform Limitations and Disclaimers

4.1 No Involvement in Payments, Bookings, or Services

Goomenge.com does not handle or process payments, issue bills, facilitate bookings, or participate in any tour-related services or operations. These are entirely managed between you and the tour operator.

4.2 No Liability for Tour Operator Services

We are not liable for any false promises, poor service, or customer dissatisfaction arising from your interactions with tour operators. Any complaints or disputes must be addressed directly with the tour operator.

4.3 Limited Role in Reviews

While the Platform allows you to leave reviews for tour operators, we do not verify the accuracy or authenticity of these reviews. Reviews reflect the opinions of customers and not those of Goomenge.com.

4.4 No Warranty for Platform Availability

The Platform, including the profile creation feature, review system, and Goomakkad chatbot, is provided on an "as-is" and "as-available" basis without any warranties, express or implied.

5. Intellectual Property

All content on the Platform, including website design, logos, text, the Goomakkad chatbot interface, profile creation system, and review system, is owned by or licensed to Byteclock Pvt Ltd. You may not copy, reproduce, or distribute any Platform content without our prior written consent, except for personal, non-commercial use (e.g., sharing tour operator contact details for booking purposes or viewing reviews).

6. Limitation of Liability

• Losses due to inaccurate tour information, poor service, or unfulfilled promises by tour operators.
• Financial losses from payments, cancellations, fraud, or disputes with tour operators.
• Any harm, injury, or loss experienced during tours booked through tour operators contacted via the Platform.
• Issues arising from reliance on customer reviews, disputes related to reviews you submit, problems with your profile, or inaccurate information provided by the Goomakkad chatbot.

7. Indemnification

You agree to indemnify and hold harmless Byteclock Pvt Ltd, its affiliates, officers, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from:

• Your use of the Platform, including creating a profile, submitting reviews, or interacting with the Goomakkad chatbot.
• Your interactions, transactions, or disputes with tour operators.
• Your violation of these Terms or applicable laws.

8. Modifications to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective upon posting on the Platform. We may notify you of significant changes via the Platform or through your profile contact details. Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

10. Contact Information

Email: care@goomenge.com
Phone: 7874777133
Address: Byteclock Pvt Ltd, RajYas Rise, Near Vishala Circle, Ahmedabad, Gujarat, India

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Updates will be posted on the Platform, and we may notify you via your profile contact details for significant changes. Your continued use of the Platform after such changes constitutes your acceptance of the revised Privacy Policy.

12. Compliance with Indian Laws

Byteclock Pvt Ltd complies with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We take appropriate measures to protect your data and operate transparently in accordance with applicable Indian data protection laws.

13. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, your profile, or our data practices, please contact us at:

• Email: care@goomenge.com
• Phone: 7874777133
• Address: Byteclock Pvt Ltd, RajYas Rise, Near Vishala Circle, Ahmedabad, Gujarat, India.